Help and contact

Our Explorer subscriptions are for all wine lovers, whether beginners or seasoned connoisseurs.

By signing up for Tasters Explorer, you subscribe to a wine discovery experience. We have two adventures: one to get started and master the basics of tasting; another that takes you on a monthly journey to discover a new wine region. Every month, you receive by post the bottles we've selected with our team of sommeliers. Our app guides you through your adventure and lets you learn the secrets of wine, no fuss.

Our sommeliers advise the finest tables in Switzerland, like the Hotel de Ville in Crissier. If Franck Giovannini trusts them, you can too.

If a bottle is corked or broken, put the cork back in, make sure it's at least three-quarters full, and contact us by email. We'll replace the faulty bottle at no charge.

Simply the 2 or 3 bottles of the month (depending on your plan), to enjoy right away or to keep in your cellar, as you wish.

Unfortunately, for now, the adventure is the same for everyone. If you only want red or white, send us an email from the Contact page. We'll see what we can do...

No. For now, Tasters orders are limited to deliveries within Switzerland.

Roughly, expect 3 to 5 business days between your sign-up and receiving your order.

We use Stripe as our payment provider. We support MasterCard and Visa credit cards, as well as Apple Pay and Google Pay.

Of course! You can do this easily from your Tasters Profile, by managing your subscription.

For monthly subscriptions, your subscription renews automatically after each billing period. You can cancel at any time from your Profile. For annual subscriptions, it's the same, except you'll need to wait until the end of your year for the cancellation to take effect. You'll of course continue to receive your wine until the end.

Our site, as well as the tasting experiences you order, are designed for and intended for adults over 18.